Legal Information
Privacy Policy
VYLIX Group ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.vylix.net] (the "Site").
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect personal information that you voluntarily provide when contacting us via forms or email, such as:
- Your name
- Your email address
- Any other information you choose to provide in your message
When you visit our Site, certain technical data is automatically collected, including:
- IP address
- Browser type and version
- Operating system
- Referring website addresses
- Pages you visit and time spent on them
- Date and time of your visit
Our Site uses a consent management platform to control essential, analytics, and marketing cookie categories. Non-essential cookies remain off unless you actively consent.
2. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries and communicate with you
- To operate, maintain, and improve our Site
- To comply with legal and regulatory obligations
We do not use your data for marketing or profiling purposes. We do not sell, rent, or trade your personal data to third parties.
3. Lawful Basis for Processing Personal Data
We process your personal data lawfully, fairly, and transparently under the following legal bases:
- Consent: Where you have given explicit consent (e.g., contacting us via form)
- Performance of a contract: To communicate with you regarding your enquiries
- Legitimate interests: For website administration and improvement, where these do not override your rights
- Legal obligation: To comply with applicable laws and regulations
4. Cookies
We use a cookie banner to request and store your cookie choices. Cookie categories may include:
- Essential cookies (always active for core website functionality)
- Analytics cookies (optional, used for traffic insights)
- Marketing cookies (optional, used for campaign and advertising purposes)
You can change your choices at any time using the Cookie Preferences section below. We also display client-readable cookies in the preferences modal for transparency. This list does not include HttpOnly cookies, which are not accessible from JavaScript.
Contents
Our consent tool lets you control non-essential cookies before they are used. We record your preferences in a strictly necessary consent cookie so your choices persist across pages and future visits for a limited period.
How categories work:
- Necessary: always enabled because the website cannot operate correctly without these cookies (for example, storing your consent decision).
- Analytics: disabled by default and enabled only after your consent.
- Marketing: disabled by default and enabled only after your consent.
What happens when you change your choices:
- Accept all enables optional categories.
- Reject optional keeps only necessary cookies active.
- You can reopen preferences anytime and update consent immediately.
Cookie visibility notice:
The cookie list shown in the modal is client-readable only. Security cookies flagged as HttpOnly are intentionally hidden from browser JavaScript and may not appear in that list.
Retention and scope:
Your consent record is stored for a limited retention period and applies to this site scope. If you clear your browser cookies or use a different browser/device, you may be asked again.
5. Sharing and Disclosure of Your Information
We may share your personal data with:
- Service providers: Trusted third parties who perform services on our behalf (e.g., website hosting, email services). These providers are bound by confidentiality agreements and GDPR-compliant data processing agreements.
- Legal authorities: Where required by law or to protect our legal rights.
We do not sell or trade your personal data to any third parties.
6. International Data Transfers
Your personal data may be transferred to and stored in countries outside the UK and the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as:
- European Commission approved standard contractual clauses (SCCs)
- Adequacy decisions from the UK government
to ensure your data receives an adequate level of protection.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy:
- Contact form data: retained for up to 12 months
- Website system logs: retained as necessary for security and operational purposes
After these periods, data is securely deleted or anonymised.
9. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access
- Right to rectification
- Right to erasure ("Right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object
- Right to withdraw consent
To exercise any of these rights, please contact us at dpo@vylix.net.
10. Children's Privacy
Our Site is not intended for children under 13 years old, and we do not knowingly collect personal data from children under this age.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated policy will be posted on this page with the "Last Updated" date revised.
12. Contact Information
Email: dpo@vylix.net
Phone: +44 0113 522 0504
If you are unhappy with our response, you have the right to lodge a complaint with the ICO at www.ico.org.uk.